The customer needed to activate a queue elimination system at the CUP Fatebenefratelli in Naples.
After analyzing the reference context in the Fatebenefratelli hospital in Naples, we presented to the also information the opportunity to launch an innovative solution through a queuing system. Thanks to the partnership and exclusive distribution for Italy of the Q-Better Qube, we have designed the tailor-made solution to manage branches and services with their respective priorities.
In the hall of CUP Fatebenefratelli two large 50 ”monitors were installed where the queue progress lists are reproduced. This functionality is guaranteed through the use of IChannel (STiNO - Digital Signage Solutions), which manages both queue updates and value-added information such as: news, videos and images. Users can take the ticket in two ways:
- A traditional ticket issuer printed on thermal paper
- A QR-code that will allow access to the services offered
La queue management it will take place directly from the customer's workstations through a web interface, in this way and with our queue elimination system it will not be necessary to install any external software on the PC. Through the Cloud management platform, the IT department will be able to view the progress of the service in real time, manage reports and identify ways to improve the experience of access to its services by patients.
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